Shipping policy
Shipping Policy
1. Delivery area
Orders from La Casa de los Andes are delivered within Poland and to the 24 European Union countries listed below.
Available delivery methods and their current prices are shown to the customer during checkout.
2. Available delivery methods
In Poland, subject to availability, the store offers, in particular:
- delivery to an InPost parcel locker or collection point,
- courier delivery.
When choosing delivery to a parcel locker or collection point, customers should select their preferred location. If no location was selected before placing the order, the customer may be asked to select one after the purchase.
For other supported EU countries, we offer courier delivery to the address provided.
3. Delivery costs
The current delivery cost is always displayed in the cart and during checkout.
In Poland, InPost parcel locker or collection point delivery costs PLN 15.99, and courier delivery costs PLN 20. Delivery in Poland is free for orders of PLN 300 or more. This threshold does not apply to international deliveries.
EU delivery prices depend on the destination and the weight calculated at checkout. Prices below are in PLN and include tax. When shopping in another currency, the converted price is displayed before payment.
| Delivery countries | Up to 1 kg | Over 1 to 1.5 kg | Over 1.5 to 3 kg |
|---|---|---|---|
| Czechia, Slovakia, Hungary, Lithuania | 29.90 PLN | 39.90 PLN | 59.90 PLN |
| Germany, Austria, Netherlands, Latvia, Croatia, Slovenia, Portugal, Romania | 39.90 PLN | 69.90 PLN | 89.90 PLN |
| Belgium, France, Luxembourg, Italy, Spain, Estonia | 49.90 PLN | 79.90 PLN | 99.90 PLN |
| Bulgaria, Ireland, Denmark, Sweden | 59.90 PLN | 99.90 PLN | 119.90 PLN |
| Finland, Greece | 89.90 PLN | 109.90 PLN | 149.90 PLN |
For international orders with a checkout-calculated weight above 3 kg, an automatic shipping rate is not available. Before purchasing, contact biuro@lacasadelosandes.com with the products, quantities, delivery country and postal code. We agree the shipping price before accepting payment.
Delivery to Cyprus and Malta is not currently available.
4. Processing and delivery times
Orders are prepared for dispatch as quickly as possible after payment has been confirmed.
The estimated delivery time is shown during checkout. The stated times are indicative and may change for reasons beyond the seller's control, particularly during periods of high demand for courier services.
If fulfilment of an order is expected to be significantly delayed, the seller will inform the customer.
5. Shipment tracking
If the selected carrier provides shipment tracking, the customer may receive a tracking number or a link to check the shipment's status.
6. Collection from a parcel locker or collection point
For deliveries to a parcel locker or collection point, customers must collect the parcel within the period specified by the carrier.
If a parcel is not collected and is returned to the seller, the next steps for fulfilling the order will be agreed with the customer.
The customer may be required to pay the cost of another delivery if the failure to collect the parcel was due to reasons attributable to them.
7. Incorrect address or collection point
Before placing an order, customers should check the delivery address and, for InPost deliveries, the selected collection point.
If you notice an error, please contact us as soon as possible at:
We cannot guarantee that details can be changed once the order has been handed over to the carrier.
8. Damaged shipments
If a parcel arrives damaged, please document its condition and contact us as soon as possible at:
Damage during transport does not limit the customer's statutory rights relating to the product's lack of conformity with the contract.
9. Contact
For shipping enquiries:
Maciej Skórski - La Casa de los Andes
ul. Wolska 45/174
01-201 Warszawa
email: biuro@lacasadelosandes.com
tel.: +48 790 362 802